There are two reasons that an existing customer might no longer be able to download:
1. They are using the wrong username/password combination.
2. Due to a problem with their account (expired credit card, unpaid, invoice, etc.) their download privileges have been temporarily disabled.
Some recent changes made to our web server mean that both usernames and passwords are now case sensitive.
So SmithJ is not the same as smithj.
To recover your login information, you may click the “Login” link at the top right of the posttimedaily.com website and have the information emailed to the address on file. Once you’ve logged in, you can also change your username/password, payment information, check the status of your account, change your email and billing addresses and even see what you’ve downloaded since the last billing period.
This is also where you will find why you may no longer download. Once you’ve resolved the problem by updating your payment information and paying any outstanding invoices, your account should automatically be re-enabled.